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Case study 02

AC Fixer

A complete service lifecycle platform connecting customer bookings, technician execution, admin CRM management, billing, subscriptions, and performance analytics.

50% booking increase40% faster delivery35% productivity increase
AC Fixer project thumbnail
Client / product
AC Fixer
Business context
Field-service operations
Project type
Service Booking App, Technician App & CRM
Live proof
Not publicly linked
Confirmed delivery
Customer mobile app for Android and iOS; Technician mobile app with job dashboard, status updates, maps, image upload, remarks, signatures, and earnings
Workflow / tools
Mobile apps, Admin CRM, Google Maps, Billing sync
Evidence
50% booking increase, 40% faster delivery, 35% productivity increase

/ product screens

AC Fixer screen 1
AC Fixer screen 2
AC Fixer screen 3
AC Fixer screen 4

/ context

Field-service operations

  • Manual service booking and technician assignment
  • No real-time technician tracking
  • Poor coordination between admin and field staff
  • No structured execution workflow or performance tracking

/ rahul's role

  • Service-lifecycle planning from customer booking to technician assignment, field execution, billing, complaints, and reporting
  • Architecture of connected customer, technician, and admin CRM workflows
  • Technician workflow automation and smart allocation by expertise
  • Real-time tracking for customer transparency and admin visibility
  • Checklist-based service execution for consistent quality
  • Billing and GST invoice system tied to parts and service costs
  • Performance analytics for job completion, service time, first-time fix rate, satisfaction, and revenue

/ development scope

  • Customer mobile app for Android and iOS
  • Technician mobile app with job dashboard, status updates, maps, image upload, remarks, signatures, and earnings
  • Admin CRM for customer/product management, technician assignment, service monitoring, AMC/CMC subscriptions, billing, complaints, and analytics
  • Google Maps integration and billing-system sync

/ workflow and tools

Mobile appsAdmin CRMGoogle MapsBilling sync

/ outcome

  • 50% increase in service bookings
  • 40% faster service delivery
  • 35% increase in technician productivity
  • Improved operational visibility
  • Scalable service ecosystem
PreviousPVAR AssociatesNextZedbox

This case study focuses on software management, technical leadership, delivery scope, and measurable product evidence.

Dashboard note: the numbers and data visible inside dashboard screenshots are shown only for interface reference.

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